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Archive for the ‘The Body Shop’ Category

The Body Shop Sucks!!!

Posted by anotherbeautyblogger on December 30, 2010

Let me just tell you, I am so done with The Body Shop.  I will NEVER place another order with them either online at or at an actual The Body Shop store location.

After having just spent over 30 minutes waiting for an operator at The Body Shop’s customer service number, I was informed that once you place an order you can not modify or cancel the order.  It’s not even ready for shipment yet, but I can’t cancel it.  I told the woman that I don’t understand why it is I can’t cancel the order, especially since I know that all of my order except for the $5 bag is out of stock and will be cancelled anyways.  She said that unfortunately they don’t have a computer system that tracks their inventory live nor do they have a computer system that allows for cancellations.  Um, what?  I asked her if they are using the very first computer system ever created to which she responded she was unsure.

The Body Shop is well aware of this problem.  There are multiple complaints on their Facebook page as well as complaints on a number of message boards and blogs, both beauty and deal seeking sites.

I am at an utter loss for words.  I am so done with The Body Shop.  I don’t care how great of a sale or product you try to lure me in with.  It’s not really that great of a sale or a product if I can’t get it now is it?

So I leave you with these parting words…THE BODY SHOP SUCKS!!!


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Problems With Order

Posted by anotherbeautyblogger on December 29, 2010

So who else placed orders with today, hoping to take advantage of their awesome sale?  Have you received shipping confirmation yet?  I placed my order this morning and still haven’t received shipping confirmation.  Word around the web is that a lot of products are sold out, even though it doesn’t state that on  People are reporting that they are getting their shipping confirmation to find that most of the items that they ordered have been cancelled due to them being out of stock.  Many are even reporting that the only item that was in stock in the order was the $5 bag that you had to buy to take advantage of the deal.  Words like “scam” are being tossed around.

I decided to give The Body Shop a call to see what was going on with my order.  I was shocked by what I learned.  Apparently, The Body Shop is using the very first computer system ever created to run their company.  I was informed by the operator that they don’t have a real-time inventory system and therefore won’t know whether the item you ordered is in stock until it is being packaged for shipment.  Um, what?  Is this really a large company with multiple outlets that cater to multiple countries?  So basically this woman couldn’t tell me whether or not the items I had ordered were in stock or not.  She just kept saying, “They may not be in stock when your order finally gets to the warehouse for shipment.”  How does that help me at all? 

To be fair, the woman that I spoke with was very nice and apologetic that she couldn’t give me more information.  I told her that I was well aware that she was not responsible for the computer system they were using and their lack of inventory control, but unfortunately she was going to have to take my criticism and make sure it got to who it needed to get to.  She assured me that she understood my frustration and would be sure to give detailed notes of my complaints to the proper person.  Whether or not that will happen is unknown.  I told her that she will receiving a bunch of calls from unhappy customers in the coming days as I’m sure there will be many pissed off customers when they find out that they will only be receiving the $5 bag and nothing else.

The Body Shop, get with the times!  Get a real-time inventory tracker.  When I place an order on other websites and an item ends up selling out before I check out, the computer tells me that!

Oh, and let me just tell you, I have seen multiple complaints that the Peach shower gel is one of the items that no one is receiving in their shipments due to it being out of stock. website still says that this item is in stock!  How is that even possible???  You know the item is out of stock and yet you allow your website to still take orders for it?

I’m curious to see what my shipping confirmation notice will have in store for me tomorrow.  If a majority of my order is no longer available, I will seriously question whether or not I will make another purchase from The Body Shop.

Anyone else have problems with their orders?  Have you received your shipping confirmation yet?  Please, let us know!

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HUGE Sale At The Body Shop

Posted by anotherbeautyblogger on December 29, 2010

You may have already seen that is having they annual after Christmas sale. I wasn’t overly impressed by any of the deals and had the willpower to say “I have enough bath and body products!”  Well that all went out the window now that The Body Shop has made their sale even sweeter.  First, if you buy a re-usable Bag For Life bag for only $5, you receive 50% off pretty much your entire order (some exclusions include gift sets, charitable items, gift cards, and Love Your Body cards).  The Body Shop has their Originals shower gels and lotions on sale for $3.  Buy the bag and they are only $1.50 each!  Select body butters are on sale for $10.  But the bag and they are only $5.  Watermelon lotion here I come!  Second, use coupon / promo code FACEBOOK70 to receive FREE SHIPPING on orders of $25 or more.  I picked up 13 items for $26.  What a steal!

The buy a bag promo is only good today and tomorrow (December 29th and 30th) or while supplies last.  It doesn’t say whether this promotion is also going on in stores.  Happy Shopping!

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